Sometimes Its Easy to Forget

With all of the day to day problems in the world, it is easy to forget the beauty of earth and the intricate ways we are connected to each other.  As a social marketer, we deal with social communities and social networks as a way to building relationships with our customers and prospects.  This video from the space station show just how connected we are in the world and how stunningly beautiful our world is.  Take a minute to watch this great video  http://bit.ly/tz7Y0Q

Social Media Week - Get Involved

On September 19 - September 23, 10 cities throughout the world will be celebrating Social Media Week.  These cities will be hosting seminars, parties, major social events, educational sessions, parties and other events celebrating how social media is changing the way we interact, market, and develop relationships with other people.

As a member of the advisory board for Chicago's Social Media Week celebrations, I am impressed with the expertise hosting and developing the sessions.  We have some of the best social and blog experts in the world who will be hosting FREE seminars and sessions.  Our city is also hosting key seminars for different vertical industries and for educators.  It is a week worth of events you should not miss!

If you are a marketer or interested in social networking, these are must see events.  If you are not in the key cities, I know we are planning to live stream most of our events throughout the week. 

Here is the link to the main page of Social Media Week  Social Media Week organization

For my students at Northwestern's IMC program and other people interested in volunteering in Chicago, here is the volunteer link  In Chicago, you can volunteer to host a day, a session or assist in other ways for us to put on the event.  We have sessions from the morning through to evening events every day so there is probably something you can do.

If you are in journalism or have professional camera equipment, we also are looking for people to help us live stream key events.  If you are interested, go to the city site you desire and volunteer.

This is a great event.  Don't miss it

What type of Social do you Need? - Part 1

Today, there are two social networking strategies companies are using to grow their businesses.  While both of these strategies use the social network to attract business or consumer individuals to the company, they are radially different ways to use social to brow your business.  As I work with more and more companies to deploy a social marketing strategy, I find there is a great deal of confusion in how to best use social networking.  In this blog entry, I will outline these two strategies and show how they are supports and developed by companies.  If you are considering using social, you need to better understand the strengths and weaknesses of these two strategies to pick the best way to use the amazing power of social networking to profitably grow your business.

Socializing Strategy

Go out to Facebook and look at the wall of McDonalds, or Discover Card, or Pepsi and you will see companies who are building relationships with prospects and customers using social networking.  Their approach is based on the premise that if you talk one-to-one with people and get them involved with your company, they will be more likely to consider you when the need or want a product.  When I first talk to companies considering or doing social media, this is most likely their strategy of choice.

Strategic Objectives

• The Goal of a Socializing strategy is to create conversations with individual's attracted to the company
• Generally, the company develops this strategy by building Facebook, Twitter, and LinkedIn sites and then promote to get individuals to these sites
• The measures of importance are the number of friends on each site, the number of postings or comments being made, number of new versus existing people on the site, and other similar measures
• In many of the companies I consult with, Socializing Strategies are managed by the PR department as they are talking directly to the people

Strengths of the Socializing Strategy

The Socializing Strategy is the one most used by businesses today for the following reason:

• Socializing strategy allows you to widely broadcast your specials and address topics which interest a wide variety of individuals
• It is relatively easy to deploy because you can hire young people skilled in social networks to interact with your "friends"
• Entry costs are low and you need to do it because all of your competitors are there
• It engages people to talk with you [and each other] through comments to your posts

Weaknesses of the Socializing Strategy

While this strategy is useful for a company, it is difficult to "sell" to senior management because of the following weaknesses

• Untargeted - While you can create Facebook tabs and other elements to talk to unique markets, most companies engage all of their target markets on a single page.  This is like attempting to write an advertisement or email letter to commicate to all types of people.  It can't be done
• Unmeasurable - While we can measure behaviors within each of these social networks, it is impossible to link activities on these sites to bottom-line purchases.  This is especially true if your company requires multiple channels or uses a sales force to close the deal.  While it is intuitive that talking with people will enhance their perceptions of you, it is difficult to justify growing expenditures in social marketing without a link to bottom-line sales.
• Untestable - In a traditional marketing strategy, we test communication strategies and offers to find the ones most responsive to the individual.  We cannot do this with these social networks.  This is because it is Untargeted - we don't know exactly who we are talking to.

Summary of Part 1

While companies should look to deploy a Socializing Strategy to talk to people, it is important to think of it as socializing and not marketing.  The weaknesses of the Socializing Strategy are the exact strengths of a targeted marketering effort.  To really grow in the markets of highest value to your company and build stronger relationships with your best customers, you need to use social networks in a different way...as a part of a Social IMC Strategy.  In the next installment, we will examine Social IMC and see how it differs from a Socializing Strategy.

In case your children don't wear seat belts

My two daughters were driving with a friend yesterday.  After an afternoon of mini golf and getting an ice cream cone, they were stopped at a stop light on a major 4 lane road.  A kid came over the hill in his SUV, driving 40 - 50 MPH and not paying attention.  Without even hitting his brakes [text messaging???] he hit our car.  Here are the photos:

They took our youngest to the hospital with a concussion and she is doing well.  It took another 20 minutes for fire fighters to use the jaws of life to extract our oldest.  The key is:

1.  ALL THREE WALKED AWAY FROM THE ACCIDENT AND ARE FINE!!!
2.  ALL THREE WERE WEARING SEAT BELTS
3.  FIRE FIGHTERS AND THE CAR EXPERTS TOLD US 2 - 3 WOULD HAVE DIED WITHOUT THE SEAT BELTS.

Show these images to your kids.  It could have been them!

Six Things I Told Pawn Queens

I was recently asked to be the Marketing Expert on TLC's Pawn Queens show  Pawn Queens.  As a start-up, they wanted to know my recommendations on how they could increase brand awareness, grow market share, and build stronger relationships with their customers.  To discuss their marketing needs, I identified five areas of focus.  These areas are critical to most start-up so I thought you might be interested as well.  They are:

1. Think Community - Today, you need to talk to communities of individuals who use social and web technologies to link together.  To quickly reach a target market, you need to reach them in the communities where they "reside".  Social community based marketing is the quickest way to grow your market share and your bottom line profits.
2. Think Relationships - Pawn Queens has visitors - web and in person - who come into their show and leave anonymously.  Invite them to join your email program - even if it is just to learn about specials and special events.  You "paid" to get them to your company so why "pay" to get to them again.  Build relationships starting with the first visit.
3. Think Brand Essence - Who are you?  What do you stand for?  Pawn Queens wants to be known as a part of the Naperville community.  They should build marketing programs to reinforce that brand essence and communicate it continually to solidify their brand position in the marketplace.
4. Think Networking - The new math of social marketing is 1 exceptional program + 1 individual = 100 visitors to your company.  Companies - especially start ups - need to use social programs like we develop to quickly grow their prospect and customer bases.  We advocate Social IMC which creates social marketing programs with a focus on bottom line results.
5. Think Global - While Pawn Queens is targeting the Naperville markets, their brand essence and their products have the potential for global reach.  They should think local but market global.

Discussing these points resulted in the development of a social marketing plan for Pawn Queens.  I will discuss the plan in more detail in future articles.

PS - The program is tonight http://bit.ly/mTrnK2